User Guide

Everything You Need
To Get Started, Step by Step

A simple, visual walkthrough of WorkSpace System from signing in for the first time to recovering a forgotten password. Follow along, click exactly where we point, and you'll be inside your dashboard in minutes.

Signing In OTP Verification Forgot Password Get an Account General Tips
Quick Start

Three steps to your dashboard

Most first-time users complete the entire sign-in process in under two minutes. Here's the big picture before we walk through every screen in detail.

1
Enter your credentials
Use your Staff ID, phone number, or email address along with your account password on the Sign In screen.
2
Verify with OTP
A 6-Digit One-Time Password is emailed to you. Enter it within 10 minutes to confirm it's really you.
3
Land on your dashboard
Once verified, you're taken straight to your WorkSpace dashboard ready to manage projects and tasks.
Step-by-Step

How to sign in to your account

The Sign In screen is the first thing you see when you open WorkSpace. Here's exactly what to do.

1
Enter your Identifier
Type your Staff Reg Number, Phone Number, or Email Address into the first field any one of the three works.
2
Enter your Password
Type your account password. Click the small eye icon inside the field if you want to check what you typed before submitting.
3
Click "Sign In"
Press the blue Sign In button. If your details are correct and your account is active, you'll move straight to OTP verification.
Forgot your password instead? Click the small "Forgot password?" link just above the password field we'll cover that flow further down this page.
www.workspace.lfsg.co.rw
Type here
STAFF ID, PHONE OR EMAIL
e.g. 12666161
PASSWORD Forgot Password?
••••••••••
Click to continue
  Sign In
Step-by-Step

Verifying your identity with OTP

After your password is accepted, the system sends a one-time code to your registered email for an extra layer of security.

1
Check your email
Open the inbox of the email address shown on screen. Look for a message titled "WorkSpace Login OTP".
2
Enter the 6 Digits
Type or paste the 6-digit code into the boxes. Each box accepts one digit, and the cursor jumps forward automatically as you type.
3
Click "Verify & Sign In"
The button activates once all 6 digits are filled in. Click it and you'll be redirected to your dashboard immediately.
Your code expires in 10 minutes and you get 3 attempts. After that, you'll need to log in again from the start.
www.workspace.lfsg.co.rw
J
James Mugisha jam***@lfsg.co.rw
VERIFICATION CODE
4
8
1
0
2
 
Sent to your email
Code expires in 09:42
  Verify & Sign In
Password Recovery

Forgot your password? Here's how to reset it

Password recovery is a simple 3-step flow built to confirm it's really you before anything changes.

1
Find your account
On the Sign In screen, click "Forgot password?". Enter your Staff ID, Phone, or Email together with your National ID Number both must match our records.
STAFF ID / PHONE / EMAIL
12441610
NATIONAL ID NUMBER
1 1990 8 0123456 0 78
2
Verify the OTP
A fresh 6-digit code is emailed to you. Enter it the same way as the login OTP step to confirm your identity before changing anything.
7
2
9
 
 
 
Valid for 10 minutes · 3 attempts max
3
Set a new password
Choose a new password (minimum 6 characters) and confirm it. A strength bar shows you how secure it is. Submit, and you can sign in right away.
NEW PASSWORD
••••••••
CONFIRM PASSWORD
••••••••
Once your password is updated, a confirmation email is sent automatically with your new login details. You can sign in immediately with the new password.
New Users

Don't have an account yet?

Accounts on WorkSpace are not self-registered they're created by your organisation's supervisor or system administrator to keep access secure and accurate.

1
Click "Create Account"
On the Sign In page, click "Create Account" in the header, or the link below the Sign In button.
2
Read the instructions in the popup
A window will explain that account creation is handled by your Team Leader or Supervisor not by this page directly.
3
Contact your supervisor or support
Reach out to your Team Leader, or call the support line shown in the popup, to get your account created.
Support: (+250) 787 046 840 available Monday to Friday, 8:00 AM to 5:00 PM.
That's this popup
Account Access Required
Accounts are managed by your team supervisor or system administrator. Contact your Team Leader to get one created.
(+250) 787 046 840
  Got it
General Tips

Good to know before you start

A handful of small details that make using WorkSpace smoother and more secure.

Sessions last 6 hours
After 6 hours of inactivity, you'll be signed out automatically and asked to log in again for security.
Account status matters
If your account is Inactive or Blocked, sign-in will be denied. Contact your supervisor if this happens unexpectedly.
Always check your inbox
OTP codes for both login and password reset arrive by email. Check your spam folder if you don't see it within a minute.
Too many wrong OTP attempts?
After 3 incorrect codes, your session resets and you'll need to sign in again from the beginning.
Use the eye icon
Every password field has a small eye icon to reveal what you typed useful for catching typos before submitting.
Keep your National ID handy
You'll need your National ID Number for password recovery, so make sure it matches what's on file with your organisation.

Ready to sign in?

You now know exactly what to expect at every step. Head back to the Sign In page, or call support if you still need help getting access.

Go to Sign In (+250) 787 046 840